Refund & Cancellation Policy

1. Payment Terms

Commercial charges for transport, container handling, tracking integration, or related logistics support are governed by quotations, service orders, contracts, invoices, or account terms issued by Paradise Container Services. Unless otherwise agreed in writing, invoiced amounts are payable according to the payment timeline stated on the applicable commercial document.

2. Cancellation Conditions

Customers may request cancellation of a transport booking or related service before dispatch begins. Once vehicle allocation, route commitment, subcontracting, or shipment handling has started, cancellation charges may apply to recover committed operational costs.

• No-show situations, incomplete cargo readiness, or last-minute route cancellation may attract charges.
• Custom-configured enterprise integration work or dedicated resource allocation may be non-refundable once provisioned.
• Cancellation requests must be submitted through the responsible account or support contact.

3. Refund Rules

Refunds are not automatic and are assessed against the specific service stage, incurred costs, and contractual commitments already in place. Approved refunds are typically limited to overpayments, duplicate payments, or documented cases where a paid service was not delivered and no equivalent substitute service was provided.

• Amounts already committed to transport execution, route mobilization, third-party allocation, or handling activity may be deducted before any refund is processed.
• Refund claims may require invoice references, booking details, and supporting records.
• Any credit note or offset arrangement may be used where both parties agree.

4. Non-Refundable Circumstances

Refunds are generally not available for delays caused by consignee readiness, weather, traffic disruption, route restrictions, documentation issues, force majeure, or incorrect booking information supplied by the customer.

5. How to Request Review

Customers seeking a cancellation or refund review should contact paradisecontainerservice@gmail.com with booking references, invoice details, and a clear explanation of the request. We review each case against the applicable transport commitment and commercial terms.