Privacy Policy

1. Scope of this Policy

Paradise Container Services operates a transport, container logistics, consignment tracking, and client integration platform for business customers and authorized shipment stakeholders. This Privacy Policy explains how Paradise Container Services collects, uses, stores, and shares personal and operational information when users visit our website, request transport services, track consignments, or access shipment data through approved client systems.

This policy applies to information submitted through our public website, admin workflows, shipment coordination processes, customer support channels, and API-based tracking services used by enterprise clients such as Bosch and other contracted organizations.

2. Information We Collect

We collect information that is reasonably required to manage transport operations, container movement, consignment visibility, customer support, and system security.

• Contact details: names, company names, email addresses, phone numbers, and business contact records submitted through enquiries, booking processes, or support requests.
• Shipment and tracking data: consignment identifiers, origin and destination details, milestone updates, dispatch information, container status, delivery remarks, and client-linked tracking references.
• System and device data: IP address, browser details, device information, session activity, and log records used for fraud prevention, troubleshooting, and security monitoring.
• Authentication and access data: login activity, user account records, API client information, API key usage history, and access patterns across protected resources.

3. How We Use Personal and Operational Data

We use collected data to provide and improve logistics services, coordinate container transportation, validate tracking events, administer user access, and meet contractual obligations with enterprise clients.

• To schedule, manage, and monitor transport services and consignment movement.
• To display tracking information to authorized customers, clients, and integration partners.
• To respond to support requests, delivery exceptions, delays, or service incidents.
• To secure the website, admin panel, and API endpoints against unauthorized access or misuse.
• To maintain audit records, service documentation, and compliance evidence required for commercial operations.

4. Data Sharing and Client Access

Paradise Container Services may share shipment-related data with contracted clients, consignee representatives, transport partners, and authorized integration users where such sharing is necessary to fulfil transport services or meet client visibility requirements.

For enterprise clients such as Bosch, tracking milestones, consignment identifiers, delivery status, and related operational data may be exchanged through secure APIs, agreed reporting processes, or restricted customer portals. We do not sell personal data. We only disclose data to third parties when there is a valid business, legal, security, or contractual reason to do so.

• Authorized enterprise clients receiving shipment visibility under active service agreements.
• Drivers, hubs, subcontracted transport operators, or warehouse teams who need operational data to complete a delivery workflow.
• Technology, hosting, monitoring, or communication vendors supporting our systems under confidentiality and security controls.
• Regulators, courts, insurers, or law enforcement bodies where disclosure is legally required or necessary to protect legitimate interests.

5. Data Security, Retention, and User Rights

We apply administrative, technical, and organizational controls designed to protect personal and shipment information against unauthorized access, alteration, disclosure, or destruction. These controls include access restrictions, password hashing for admin accounts, secure API key management, and monitored logging of sensitive system activity.

We retain information only for as long as necessary to operate transport services, maintain business records, respond to disputes, honour contractual obligations, and comply with legal requirements. Users may request access to their personal information, correction of inaccurate data, or deletion where legally and operationally appropriate. Requests can be sent to paradisecontainerservice@gmail.com or paradisecontainerservice@gmail.com, or raised through our support channel at +91-9602035740.

• Request confirmation of whether we process your personal information.
• Request correction of inaccurate or outdated contact information.
• Request restricted processing or deletion where retention is not required for legal, contractual, or operational reasons.
• Request clarification regarding how consignment data is shared with authorized clients or partners.